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AI operations automation

Work that keeps moving.

Kinera automates the repetitive middle of your workflow, so your team handles exceptions, not admin.

For hotel, food and beverage and property operations teams.

Example workflow

An example board. Guest requests enter on the left and pass through three steps: understand request, check availability and rules, reply and update system. Routine requests land in Done. Requests outside the rules go to Needs a person with a short summary to approve.

The problem, in plain words

Most operational work is not hard. It is the same request, checked against the same rules, passed to the same three people.

Kinera takes that middle part and leaves the judgement calls to you.

What it does

Three steps, done the same way each time.

  1. 01

    Reads the request

    Wherever it arrives: email, chat or forms. Kinera works out what is being asked and by whom.

  2. 02

    Checks it

    Against your rules and your systems, the same way your team would, every time.

  3. 03

    Acts, or hands over

    It completes the task, or hands it to a person with the summary ready.

Use cases

Built around the requests your team already handles.

Guest request routing

Late check-outs, room changes and amenity requests are read, checked against occupancy and your policies, then answered or passed to the duty manager.

  • Late check-out
  • Room changes
  • Amenity requests
  1. 01Guest request
  2. 02Checked against rules
  3. 03Answered and logged

Control

Your rules. Your call on everything else.

  • You set the rules

    Kinera follows the policies you define, and nothing else.

  • Every action is logged

    See what was done, when, and which rule it followed.

  • Exceptions go to a person

    Anything outside the rules is handed over with a summary.

  • Pause at any time

    Stop an agent with one switch. Work returns to your team.

Example activity log
  • 09:14Replied to guest, room 1204 late check-out
  • 09:22Dinner change for six sent to duty manager
  • 09:31Oat milk order placed with usual supplier

How it works

One workflow first. Then the next.

  1. Step 01

    Map the workflow with us

    We walk through one workflow with your team and write down how it really runs.

  2. Step 02

    Set the rules

    You decide what Kinera can do alone and what needs a person.

  3. Step 03

    Go live on one workflow

    Start small, watch the log, and adjust the rules as you go.

  4. Step 04

    Add more

    When the first one runs well, move on to the next.

FAQ

Questions, answered plainly.

Join the early list.

We are working with a small number of operations teams first. Leave your details and we will be in touch.